k688 Privacy Policy — Your Data, Your Rights

Privacy at a Glance

The four cards below summarise our core data commitments. The complete legal text follows in the numbered sections.

1. Information We Collect

When you register for, access, or use the k688 platform, we collect certain categories of personal information. The nature of information collected depends on how you interact with the platform and which services you use. The categories of information we may collect include:

• Identity and contact information: full name, date of birth, mobile phone number, and email address provided during registration or account updates.
• Financial information: transaction records for deposits and withdrawals, payment method identifiers (such as the mobile wallet number associated with your bKash, Nagad, or Rocket account), and balance history. k688 does not store full card numbers; card transactions are processed by certified payment service providers.
• Identity verification documents: copies of government-issued identification, proof of address, or payment method ownership documentation submitted during the KYC verification process.
• Usage and device data: IP address, device type, operating system, browser type, session duration, pages visited, games played, bet amounts, and other behavioural data generated during your use of the platform.
• Communications data: records of messages sent to our support team via email or any other channel, including the content of those messages, timestamps, and any attachments submitted.

You are not required to provide personal information to browse the k688 website. However, registration and the use of real-money features require certain personal data to be provided. If you choose not to provide required information, we may not be able to provide the relevant service to you.

2. How We Use Your Information

k688 uses the personal information we collect only for the purposes described in this policy. We do not use your data for purposes incompatible with those stated here. The primary purposes for which we process your personal information are:

• Account management: to register and maintain your k688 account, verify your identity, process deposits and withdrawals, and communicate with you about your account status, transactions, and security alerts.
• Regulatory compliance: to meet our obligations under applicable anti-money laundering (AML) rules, age verification requirements, responsible gaming regulations, and any other legal obligations that apply to the operation of an online gaming platform.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, account abuse, bonus misuse, and any other activity that violates our Terms & Conditions or represents a risk to the security of the platform or other players.
• Platform improvement: to analyse usage patterns, game performance, deposit and withdrawal flows, and support interactions in order to improve the k688 platform's functionality, speed, and user experience for all players.
• Customer support: to respond to your enquiries, resolve complaints, process requests related to responsible gaming tools (such as deposit limits or self-exclusion), and maintain records of support interactions as required for quality assurance and dispute resolution.

3. Legal Basis for Processing

k688 processes your personal data on one or more of the following legal bases, depending on the specific purpose for which the data is being used:

• Contractual necessity: processing is necessary to perform the contract we have with you — that is, to operate your account, process your bets and transactions, and deliver the gaming services you have requested.
• Legal obligation: processing is necessary for compliance with legal requirements applicable to k688, including AML obligations, age verification duties, and data retention mandates imposed by applicable regulations.
• Legitimate interests: processing is necessary for the purposes of our legitimate interests in preventing fraud, maintaining platform security, resolving disputes, and improving our services — provided those interests are not overridden by your own privacy interests or fundamental rights.

4. Sharing Your Information

k688 does not sell your personal data to any third party. We may share personal information with third parties only in the following limited circumstances:

• Service providers and technology partners: k688 works with certified game providers (including Evolution Gaming, Pragmatic Play, PG Soft, and Ezugi), payment processors (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard network partners), and infrastructure providers. These parties receive only the minimum data necessary to perform their contracted services and are bound by confidentiality obligations.
• Legal and regulatory disclosures: k688 may disclose personal data to government authorities, financial intelligence units, or law enforcement agencies where required to do so by applicable law, court order, or regulatory direction. Such disclosures are made only to the extent legally required.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of k688's business, personal data held by k688 may be transferred to the successor entity as part of that transaction, subject to the same privacy protections described in this policy.

5. Cookies and Tracking Technologies

k688 uses cookies and similar tracking technologies to operate the platform, remember your session, and understand how users interact with the site. The cookies we use fall into the following categories:

• Strictly necessary cookies: these are essential to the operation of the k688 platform. They enable you to log in, maintain a session, and navigate between pages. Without these cookies, core functions of the site cannot operate. You cannot opt out of these cookies while using the platform.
• Analytical cookies: these help us understand how the k688 platform is being used — for example, which game categories are visited most frequently, where users encounter friction in the deposit flow, and how long typical sessions last. This data is aggregated and does not identify you personally.
• Functional cookies: these remember your preferences — such as your preferred language setting and any accessibility adjustments you have made — so that you do not need to re-configure the platform each time you visit.

You can control cookies through your mobile or desktop browser settings. Disabling certain cookies may affect the functionality of the k688 platform. k688 does not use third-party advertising cookies or cross-site tracking cookies.

6. Data Retention

k688 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means: account data is retained for the duration of your account relationship with k688 and for a period after account closure as required for regulatory compliance and dispute resolution; transaction records are retained in line with applicable financial record-keeping obligations; and support communication records are retained for a minimum period to support quality assurance and dispute resolution.

When personal data is no longer required and no legal obligation requires its retention, k688 will securely delete or anonymise the data so that it can no longer be attributed to you as an individual. If you wish to request early deletion of your data, please contact [email protected].

7. Data Security

k688 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption for all data in transit between your device and our servers, restricted access controls so that personal data is accessible only to authorised personnel who require it to perform their job functions, and regular security assessments of the platform's infrastructure and third-party integrations.

While k688 takes data security seriously, no platform can guarantee absolute security. If you become aware of any security vulnerability or believe your k688 account has been compromised, please contact us immediately at [email protected] so that we can take prompt action to protect your account.

8. Your Rights Over Your Personal Data

You have the following rights in relation to the personal data k688 holds about you. To exercise any of these rights, please email [email protected] with your registered mobile number and a description of your request. k688 will respond within a reasonable timeframe and in any event within 30 days of receipt of your request.

• Right of access: you may request a copy of the personal data k688 holds about you, together with information about why and how it is being processed.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
• Right to erasure: in certain circumstances, you have the right to request that k688 delete the personal data it holds about you. This right is subject to our legal obligations to retain certain data for regulatory compliance and dispute resolution purposes.
• Right to restriction: you may request that k688 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
• Right to object: where k688 processes your data on the basis of legitimate interests, you have the right to object to that processing. k688 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.

To exercise any of the above rights, or to raise a concern about how k688 handles your personal data, please contact our support team at [email protected]. We take all privacy concerns seriously and will investigate and respond promptly.

9. Children and Minors

The k688 platform is strictly for adults aged 21 and above. k688 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a person under 21 has registered on k688, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

k688 reserves the right to update this Privacy Policy at any time. When material changes are made, the "Last updated" date at the top of this page will be revised. Your continued use of the k688 platform after a revised policy has been published constitutes your acceptance of the updated terms. If you do not agree to the revised policy, you should stop using the platform and may request account closure by contacting [email protected].

11. Contact and Privacy Enquiries

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please contact our support team by email at [email protected]. Please include your registered mobile number and a clear description of your enquiry. Our team is available seven days a week and will respond to all privacy-related correspondence as promptly as possible.